In the latest Ofcom customer service report, Sky had just 29 complaints per 100,000 customers, compared to 115 for BT.
The industry average is 75.
Sky also had a 57% rating for the handling of complaints, slightly better than BT’s 50%.
Is BT or Sky Broadband better?
Winner: Sky’s fibre broadband plans are cheaper than BT’s.
It’s worth noting that BT’s mid tier package, BT Superfast Fibre, is considerably faster than BT Superfast Essential yet costs almost the same price. Sky Fibre and Sky Fibre Unlimited are cheaper than BT Superfast Fibre but quite a bit slower.
Is Sky Broadband as fast as BT?
Tricky round to call this, as Sky uses BT’s network to deliver its broadband, which means the advertised download and upload speeds for BT and Sky Fibre are more or less exactly the same. But while Sky only offers average download speeds of 36Mb and 63Mb, BT also has a middle-tier package with average speeds of 50Mb.
Is Sky a good broadband provider?
It offers a good range of broadband speeds for all types of households. However, its set-up costs are on the high side, and if you aren’t planning to bundle Sky TV there are cheaper (and faster) providers. All-in-all a great provider, but compare all broadband deals carefully if getting just broadband on its own.
Which is the best broadband provider in the UK?
The UK’s best broadband providers 2019
- EE Broadband: A great selection of competitive packages.
- Plusnet: Reliable, fuss-free internet for a great price.
- Virgin Media Broadband: For those who feel the need for speed.
- Sky Broadband: Consistent performance with attractive headline prices.